I received the following email to our support address and am answering it publicly here since the information may be generally useful.
I was going to edit my profile & clicked edit & then save edit & everything on my profile disappeared. How come? Can it be restored? Thanks,
Firstly, that member's profile has now been restored from a backup made yesterday. The problem was some oriental characters that had been copied and pasted into the profile causing the entire profile to be rejected.
In the past few days, we have linked Inward Quest to a profanity scanning service that automatically "reads" all newly-posted questions, answers, profiles, usernames and strips out any language that could be classified as offensive.
It could well be that the oriental characters in question were offensive in nature or it could be that because we have indicated that Inward Quest is an English-language site only that these characters were deemed suspicious and the entire profile was rejected.
Regarding the profanity scanning generally, there is now a fixed two-second delay on all postings while we carry out checks on what is being posted to the site. Offensive words are being stripped automatically, and so are email addresses and telephone numbers since some spammers are trying to circumvent our automated spam-link filtering for low karma members by posting these instead.
I have previously indicated on Inward Quest that I consider it unacceptable for offensive language to be used on the site. Since we still get individuals who continue to use it regardless, we are now enforcing this language sanitisation through automated means. Individuals who try to circumvent the scanning, perhaps through creating offensive language with creative wordplay, will have their accounts suspended without further notice.
As at this time, the scanning only applies to newly-posted material, not existing posts.
Existing postings containing profanties
It is far too risky to run an automated clean-up on the existing Inward Quest database. Instead (since the profanity scanner also kicks in on edits), we will be issuing manual dummy edits on any old questions/answers/comments that contain profanities which naturally recycle to the top of the active question list.
Over time, this approach will gradually clean up past postings with minimal risk to the Inward Quest database.
It was my profile which was deleted. Thank you for restoring it and attempting to keep my identity anonymous.
I feel I need to respond. I did not post any type of profanity in my profile & the oriental characters in question were not offensive. The phrase written in Chinese letters has been in my profile for 5 or 6 weeks.
The Chinese letters spelled out the phrase "Happiness and Joy is". I'm quite positive I didn't make any mistakes when I copied & pasted the phrase to my profile.
I understand why my profile was deleted. I will not be using any foreign characters again which may cause suspicion or set off alarms.
As for your profanity policy - I think anyone with enough Karma points could help out. Members could edit offensive words out of older questions and answers. I know I felt like doing this several times.
Please correct me if I misunderstood. If someone posts offensive words, the software will automatically delete those words & the member will not be subject to suspension. If a user tries to circumvent the software by use of creative word-play, the user could be suspended.
I know on other sites with profanity rules, if a member uses a word which the site does not allow more than once, the user can be put on a "Watch List". Am I on such a list?
The reason I ask is -
After I wrote the first 3 letters of the word sexuality 3 times in 2 previous comments, I then made another comment with the first 4 letters of the word pornography. Your software or a monitor had to be watching every word I typed. The 'p' word was hashed out in both the first and second sentences BEFORE I posted my comment. There was NO 2 second delay after posting my comment - it all happened prior. The words were hashed out as I typed. When I wrote the 2 previous comments with the first 3 letter of the word sexual, the software did not hash out the words till after I posted. Please explain the difference between the 2 comments.
I saw Barry's comment to me as I was writing this. Those 2 words have been removed from your watch list. I planned on deleting this & asking my questions via the contact form on IQ - but I had NO luck. I tried 10 times on 2 different browsers. I am positive I entered the 2 words correctly. The contact link worked the other night for me.
1) Am I on a watch list? If so, will you please remove my username from the list?
2) Are my comments being read by the software or by a monitor as I type?
3) What was the difference between the 2 comments I made?
I realize I set off the sensors when I edited my profile & again when I posted an Amazon link which contained numbers which appeared to be a phone number to your software. I see the link with the shortened form of the word pornography did post.
Here's a link to the comments I made
10-12-2013 (to respond to Simon's questions
As for the "NO Hash comment" - it's the 2nd to the last comment I made to Cal which you will find here:
If you click on recent history in my profile it will show I did NOT edit the first comment I made to Cal because like I said: "there was NO need to" because the hash marks did not appear. I did edit my last comment to Cal twice. He replied and he used a word which was hashed out. Mine was not; it simply disappeared. I'm not one to break rules or use offensive language. I never gave that acronym a second thought until I saw the hash tags & like magic it simply disappeared..
The other comment was made here
If you look at recent activity in my profile once again, it will corroborate what I said. I made the comment & it shows 2 edits. My first edit, which only appeared momentarily & the 2nd edit to type it again. I could also provide you with a copy of the transcript between the other user & myself complete with time stamps to further substantiate my claims.
I only asked for an explanation -- it's not a big to me at all & I wish I wouldn't of brought it up. You don't have to investigate.
It's because stuff like this happens to me all the time when on IQ - even connecting to IQ has it's issues & according to all dif Incapsula errors I receive; I don't think it's all on my end.
Please read my comments under this answer. I know I changed this user's answer to wiki & I certainly don't have enough Karma points to do this.
I could go and on giving you one example after another like what happened the last time I was on Meta. I had been logged off for hours. When I came back & I was viewing questions, I also clicked on my profile where it stated I was seen min's earlier & I thought "What? I'm not logged on." I wasn't; but yet your software was detecting my presence each time I viewed a question plus it was voting each view up which it doesn't do on Chrome. I was on FF. You can check your log -- I was logged off.
With the exception of the issue I emailed you about I really don't care about any of these issues.
As for PC correct - I would like to explain
Fair enough. You and I live in 2 different worlds. In my world they teach children in the public school system the importance of being politically correct as not to offend any ethnicity or race, e.g. Native Americans. As for profanity, that's a rule. When a member uses "God's name in vain" regardless of intent, it's pretty hard to delete God. I mean no disrespect; but I think more ppl in the world are offended by that, then cuss words.
Last year I tried unsuccessfully to comment on a closed thread. I saw both Wade & bluebird do this. Is it just my computer/browser or do you need a certain amount of Karma to do this? Is it against any rules to do so? The reason I ask is because I would like to make comment to explain the comment I made prior to a question being closed.
I left you a comment under this question
which I will copy & then delete on IQ
Here is a screen shot
Otherwise everything worked great except when I got hashed for a word which I didn't think was offensive in the least. 4 letter word -starting with c, ending with p, plus an r and an a.